Quick Answers

Frequently Asked Questions?

Software Questions
Device Questions
How does the TraceTrax software work ?

Equip your vehicles, assets, or loved ones with our GPS trackers. The process is simple and can be done by professionals or even yourself. You can access TraceTrax from anywhere. Open any web browser on your computer, tablet, or smartphone and head to www.tracetrax.com – no software downloads required!

With TraceTrax you can Experience Powerful Tracking for you to:

  • See locations in real-time: Instantly view the exact location of all your tracked objects on a user-friendly map.
  • Get instant alerts: Never miss a beat with customizable notifications for geofence breaches, speeding, and other important events, delivered via smartphone, email, or SMS.
  • Uncover valuable insights: Generate detailed reports on past routes, fuel consumption, driver behavior, and more to optimize operations and make informed decisions.
  • Dive into history: Analyze route history for up to 180 days to identify trends,improve efficiency, and gain valuable insights.

TraceTrax is more than just software; it’s a complete tracking solution. Your subscription includes everything you need, with no hidden costs.

Is there a smartphone app for TraceTrax ?

Yes, with the TraceTrax Mobile App, seamlessly available on both Android and Apple iOS smartphones and tablets. No additional fees: The app is included in your TraceTrax GPS service subscription, offering powerful location tracking features at your fingertips.

Download and unlock a world of convenience:

  • Visit the respective app stores for Android and Apple to effortlessly download the TraceTrax Mobile App.
  • Sign in with your existing TraceTrax credentials and gain instant access to all your tracked objects at www.tracetrax.com
Do I need to configure the tracker or the software to start tracking with TraceTrax?

TraceTrax is ready to track right out of the box. No need for technical expertise! With TraceTrax, you can start tracking your vehicles, assets, or loved ones in minutes. Our experienced tech team pre-configures all GPS trackers, so you can skip the setup hassle.

Here’s how it works:

  1. Order your pre-configured tracker: Choose the perfect solution from our wide selection.
  2. Power it up: Simply connect the tracker to the power source.
  3. Log in and track: Access our user-friendly platform from any device and start monitoring your location in real-time.

That’s it! No complicated configurations, no software downloads, just pure tracking convenience.

How many trackers can I track on my TraceTrax account ?

Unlimited Tracking, Unmatched Potential: Track Anything, Anywhere with TraceTrax

No matter how big your fleet, family, or inventory, TraceTrax has you covered. Track an infinite number of devices from a single account, giving you complete visibility and peace of mind. Whether you’re monitoring vehicles, loved ones, or valuable assets, TraceTrax scales effortlessly to meet your needs.

Imagine the possibilities:

  • Fleet managers: Keep tabs on your entire fleet in real-time, optimize routes, and ensure driver safety.
  • Business owners: Track inventory, deliveries, and employee travel for improved efficiency and security.
  • Families: Gain peace of mind knowing your loved ones are safe with real-time location tracking.
  • Individuals: Track personal belongings, pets, or even your own movements for added security and convenience.

With TraceTrax, the only limit is your imagination.

Do I need to install any software on my computer to use TraceTrax?

No software installation needed. Say goodbye to complicated software downloads and installations! TraceTrax operates entirely in the cloud, meaning you can start tracking your assets in seconds. No software to install, no updates to manage – just pure tracking convenience.

How do I create alarms on TraceTrax?

TraceTrax keeps you informed with a range of pre-configured alarms for common scenarios:

  • Charging: Never miss a low battery again with alerts when your tracker needs charging.
  • Low battery: Get notified before your tracker runs out of power, ensuring uninterrupted tracking.
  • Movement: Stay informed of unexpected activity with movement alerts, perfect for valuable assets or loved ones.
  • Power: Receive notifications when your tracker’s power supply is disconnected or tampered with.
  • SOS: Equip your loved ones with an instant alert button for immediate assistance in emergencies.
  • Shake: Detect potential accidents or suspicious activity with vibration alerts.

While these alarms come pre-configured for your convenience, TraceTrax empowers you to take control to customise your notifications:

  • Use the TraceTrax mobile app: Easily enable or disable specific alarms based on your needs and preferences.
  • Fine-tune your settings: Choose notification methods like email, SMS, or in-app alerts for each alarm type.

Gain peace of mind and proactive control:

TraceTrax alarms are more than just notifications; they’re your proactive partners in ensuring the safety and security of your loved ones and valuables. Customize your alarms today and experience the power of informed tracking.

What can I use SMS credits for?

While TraceTrax offers convenient app notifications, sometimes you need immediate alerts on the go. That’s where optional SMS credits come in!

Use SMS credits to:

  • Receive instant alerts directly to your phone: Get notified instantly for crucial events like low battery, movement, power disconnect, SOS emergencies, and even shakes (potential accidents).
  • Remotely control your tracker: Send commands via SMS to change settings like geofences or reporting intervals, all from your phone.

Enjoy the benefits:

  • Peace of mind: Never miss a critical alert, even without an internet connection.
  • Convenience: Get notified instantly on your preferred device, wherever you are.
  • Control at your fingertips: Manage your tracker settings remotely for added flexibility.

Choose the plan that suits you:

TraceTrax offers flexible SMS credit packages to fit your needs. Purchase credits as needed or opt for a monthly subscription for ongoing convenience.

Don’t wait, unlock real-time SMS alerts and experience the power of connected tracking.

How do I extend my tracker’s subscription ?

Extending your service is quick and easy, ensuring uninterrupted tracking for your peace of mind.

Here’s how to do it:

  1. Log in to your TraceTrax account: Visit www.tracetrace.com and enter your credentials.
  2. Navigate to your device settings: Click on “Settings” and then “Devices.”
  3. Choose the device you want to extend: You’ll see a list of your connected devices.
  4. Click “Activate or Extend”: Find the desired device and click the appropriate button.
  5. Select your service duration: Choose the subscription period that best suits your needs.
  6. Place your order: Review the details and complete the payment process.

That’s it! Your TraceTrax subscription will be automatically extended, ensuring continuous tracking without any hassle.

Device Questions

Where should I place the tracker for optimal location accuracy?

For advice on where in the vehicle to mount or install your GPS tracker please view our guide for specific details on the tracker model.

To ensure your tracker delivers its best performance, placing it in the optimal location is crucial.

Key factors for optimal placement:

  • Clear view of the sky: The tracker’s GPS receiver needs a direct line of sight to satellites for accurate positioning. Avoid locations with obstructions like metal roofs, dense foliage, or parked vehicles directly above.
  • Magnetic field interference: Minimize interference from the vehicle’s electrical system. Avoid mounting near speakers, wires, or engine components.
  • Secure and accessible location: Choose a location that’s both secure and easily accessible for installation and maintenance. Consider hidden compartments under the dashboard or behind seats for added security.
Why is my tracker off-line when stationary?

Don’t Panic! Your TraceTrax Tracker is Just Taking a Nap

You might notice your TraceTrax tracker goes offline when your vehicle is parked. This is completely normal and designed to save battery life. Most GPS trackers, including TraceTrax, enter a sleep mode when stationary for extended periods.

Here’s what happens:

  • When your vehicle stops moving for a while, the tracker detects inactivity and enters sleep mode.
  • Rest assured: TraceTrax always displays the last recorded location before sleep mode, so you know where your vehicle was parked.
  • Once your vehicle starts moving again, the tracker automatically wakes up and resumes real-time location updates.

Benefits of sleep mode:

  • Extended battery life: Sleep mode significantly reduces power consumption,allowing your tracker to operate for longer periods between charges.
  • Environmentally friendly: By using less power, sleep mode contributes to a smaller environmental footprint.
  • Cost-effective: Longer battery life means fewer charges and potentially lower subscription costs.
Is there a limit to how many alert emails I can receive?

TraceTrax understands the importance of staying informed, and email alerts are a valuable tool for that. However, to ensure optimal system performance and manage resource usage, each TraceTrax account comes with a monthly allowance of 150 email alerts.

Here’s what you need to know:

  • You will receive email notifications for critical events like geofence breaches, speeding, SOS triggers, and low battery.
  • You can customize your alert preferences within your account settings to control which events trigger email notifications.
  • If you anticipate exceeding the 150-alert limit, consider these options:
    • Upgrade your plan: TraceTrax offers plans with higher alert allowances for users with higher notification needs.
    • Prioritize alerts: Focus on receiving email notifications for the most critical events and manage other alerts through the TraceTrax mobile app.
    • Explore alternative notification methods: Utilize SMS alerts (if available in your plan) or in-app notifications for less critical events.

TraceTrax remains committed to providing reliable and timely notifications within reasonable limits. If you have any questions or require further assistance, please don’t hesitate to contact our support team.

How many trackers can I track on my TraceTrax account?

Forget about restrictions! With TraceTrax, you can track an unlimited number of GPS devices from a single account. Whether you’re a fleet manager overseeing hundreds of vehicles, a business owner monitoring inventory and employees, or a family keeping tabs on loved ones, TraceTrax seamlessly scales to meet your needs.

Here’s what it means for you:

  • No restrictions: Track as many vehicles, assets, or people as you need, all under one account.
  • Effortless management: Enjoy a centralized platform for all your tracking needs, simplifying your monitoring experience.
  • Peace of mind: Gain complete visibility and control, knowing you’re always connected to what matters most.